Convenient support when you need it most
Here at HFC Systems we know how important it is to get quick and easy support when disaster strikes. There is nothing worse than having to wait to get support when your PC starts playing up.
Luckily for you, we can offer you quick and convenient support as soon as a problem occurs!
Our engineers are trained to start working on your problem before it even gets to the point or despatching a technician using telephone, email and state-of-the-art Remote Support using our secure platform.
If the problem seems to be a simple fix, then we may try to resolve the issue by offering advice/steps to you over the phone, or if the issue seems to be a little more complex, then we will offer you a remote support session.
You may be wondering, what is Remote Support?
Remote support is a way of helping you by connecting to your computer without moving an inch! With help from software and one-time use codes we can connect to your computer with your consent, so we can assess the issue you are having even further and potentially resolve the issue there and then.
Remote support is amazing for when you either need a quick fix, or if you cannot get into us – it’s even great if you’re working abroad and need support from another country! You can get high quality support without leaving your desk.
Of course, not every incident can be resolved by these options, so we evaluate your requirements, the scale of support you are needing and then select the most appropriate repair route.
If the worst has happened and you need our support, don’t be afraid to contact our Helpdesk and one of our engineers will happily give you all the help you will need.