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IT Support

Our on-demand, ad-hoc IT Support service is what you need if you need to keep your business's IT up and running, but don't want to commit to contracts or support agreements and just want to be able to call on our services as and when you need to, paying for what you use.

FIXING YOUR IT PROBLEMS WHEN YOU NEED IT

If you’re not quite ready to have us come in as a Managed IT service, then our ad-hoc break/fix service will be perfect for you.

There’s nothing worse than having an unexpected tech nightmare, or needing help getting a new laptop up and running for a new staff member. We offer an ad-hoc repair service where you can call our Helpdesk, we’ll set up a repair ticket and then one of our knowledgeable Technicians will get on with fixing your problem.

Our ad-hoc IT Support is done on a per-job charge basis, meaning we’ll assess the problem, work out what’s needed and then charge you a fixed fee for doing that repair. There’s no contracts or commitments for you to worry about – just access to our service on-demand when you need it.

REQUEST SUPPORT NOW

  • On-Demand IT Support

    Our Technicians are ready to help assist you, whether it be over the phone, in our Repair Centre or at your premises.

  • Fixed Price Repairs

    Rather than charging by the hour, we listen to the problem, assess what is needed to fix it and then give you a fixed-cost price to fix it, offering you value and preventing nasty surprises.

  • Available 9am-5pm Daily

    Our support staff are available Monday to Friday for support. We can arrange support outside of these times for an additional out-of-hours charge, so don’t hesitate to ask.

  • Access To Leading Technologies

    As with our Managed IT customers, we’re able to offer you access to industry leading systems in the way of cyber security, disaster recovery and networking technologies.

OUR AD-HOC IT SUPPORT SERVICE INCLUDES

  • Flexible IT Support

    Our team will assist you through a range of methods including Remote Support, On-Site and Workshop-Based support, getting your problem sorted; fast!

  • Network Support

    Networking problems can literally take your office off-line in one hit. We can troubleshoot and resolve networking issues, and advise on any improvements.

  • Phone & Tablet Repairs

    From troubles setting up a mobile device, through to physically cracking the screen – our team are on-hand to get your phone or tablet working as they should.

  • Cloud Services

    We can do one-off migrations to get your business data moved up to the Cloud; whether it be Office 365 or a virtual server, we’ll make the transition painless for you.

  • Security & Backup

    From Anti Virus through to full device Backups we have a solution that will ensure your company data is kept both safe and secure and protected from Ransomware.

  • Upgrades & Maintenance

    We can upgrade your devices to the latest Operating System or carry out a healthcheck on slowing down devices – there’s no need to sit and suffer with a slow computer!

WE DEPLOY SOLUTIONS FROM

We work with a number of industry leading vendors, enabling us to offer the best business and enterprise-class systems to keep our customers systems up, secured and backed up

Customer

It’s a refreshing change to deal with an IT provider who is pro-active in their approach and always there to assist with those unexpected issues that creep up.
We know our systems are in safe hands!

Customer
Customer

HFC are always there for us when we need them. Nothings every to much of an issue and they make sure they explain everything in a way we can understand.
We couldn’t recommend them any more highly.

Customer

6 GREAT REASONS TO WORK WITH HFC SYSTEMS

Here are 6 reasons why you should choose us to look after your IT, support your staff and systems, as well as advise you on backend items such as backup, security and infrastructure.

  • Quick response

    You’ll be amazed at just how quickly we can solve many issues, using our remote support systems and knowledgeable Technicians.

  • Experienced

    Our Technicians have the knowledge and vendor backing to ensure we can deliver on supporting your business using best practices.

  • No geek speak here

    We believe it’s important you understand any problem and can learn from mistakes, so we make sure our Technicians explain in plain English.

  • Business savvy

    From Cyber Security to Disaster Recovery; we know from experience the topics that concern a business most.

  • One Stop Shop

    From purchasing hardware to providing internet connectivity and communication systems; we can help with it all.

  • We Care!

    We care about IT issues and we’ll do our absolute utmost to solve any problems and keep you up and running.

GET A QUOTE

Please complete the form below and one of our Technicians will contact you shortly to discuss your needs and advise how we can help you.

  • Choose Your Services

    If we’re the right fit, we’ll work to create an IT service agreement that works best for your business.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Hit The Ground Running

    Within days we can have you onboarded and have us start providing the support you need.