Elevate Your Business with Seamless IT Support
Our on-demand, ad-hoc IT Support service is what you need if you need to keep your business’s IT up and running, but don’t want to commit to contracts or support agreements and just want to be able to call on our services as and when you need to, paying for what you use.
Expertise
Our team consists of highly skilled and certified IT professionals who bring years of experience to the table.
Accessible Helpdesk
Our tech team are easily accessible through phone, email or even in-person (at your place our ours).
Proactive Monitoring
We monitor your systems continuously, identifying and resolving potential problems before they impact your operations.
FIXING YOUR IT PROBLEMS WHEN YOU NEED IT
If you’re not quite ready to have us come in as a Managed IT service, then our ad-hoc break/fix service will be perfect for you.
There’s nothing worse than having an unexpected tech nightmare; your hard drive might have failed, or you may need help getting a new laptop up and running. We offer an ad-hoc repair service where you can call our Helpdesk, we’ll set up a repair ticket and then one of our knowledgeable Technicians will get on with fixing your problem.
Our ad-hoc IT Support is done on a per-job charge basis, meaning we’ll assess the problem, work out what’s needed and then charge you a fixed fee for doing that repair. There’s no contracts or commitments for you to worry about – just access to our service on-demand when you need it.
Whether it’s remote IT support, or on-site assistance at your business location, we’re your local B2B IT Experts.
On-Demand IT Support
Our Technicians are ready to help assist you, whether it be over the phone, in our Repair Centre or at your premises.
Fixed Price Repairs
Rather than charging by the hour, we listen to the problem, assess what is needed to fix it and then give you a fixed-cost price to fix it, offering you value and preventing nasty surprises.
Available 9am-5pm Throughout The Week
Our support staff are available Monday to Friday for support. We can arrange support outside of these times for an additional out-of-hours charge, so don’t hesitate to ask.
Access To Leading Technologies
As with our Managed IT customers, we’re able to offer you access to industry leading systems in the way of cyber security, disaster recovery and networking technologies.
OUR AD-HOC IT SUPPORT SERVICE INCLUDES
Flexible IT Support
Our team will assist you through a range of methods including Remote Support, On-Site and Workshop-Based support, getting your problem sorted; fast!
Network Support
Networking problems can literally take your office off-line in one hit. We can troubleshoot and resolve networking issues, and advise on any improvements.
PC & Laptop Repairs
From troubles setting up a mobile device, cracking a laptop screen or needing a new SSD fitting – our Stokesley-based team are on-hand to get your device working as it should.
Cloud Services
We can do one-off migrations to get your business data moved up to the Cloud; whether it be Office 365 or a virtual server, we’ll make the transition painless for you.
Security & Backup
From Anti-Virus through to full device Backups we have a solution that will ensure your company data is kept both safe and secure and protected from Ransomware.
Upgrades & Maintenance
We can upgrade your devices to the latest Operating System or carry out a healthcheck on slowing down devices – there’s no need to sit and suffer with a slow computer!
BLOG: IT SUPPORT
Keep an eye on our blog to learn about new products and services, through to security information and things to consider. We’ll even take a look at reasons why some of these products may benefit your business or service offering, as well as potentially help save you some money too.
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